Refund policy
Return and Refund Policy
Last updated: 13 August 2026
At All State Hub Limited, we want you to be satisfied with your purchase. If you change your mind about an order, or if an item arrives faulty, damaged, or not as described, please contact us and we will assist you.
1. Cancelling an Order
For eligible online purchases, you have the right to cancel your order within 14 days after receiving the goods, without giving a reason.
To cancel your order, please contact us at:
Email: info@allstateshub.com
Please include your order number and clearly state that you wish to cancel your purchase.
After notifying us of your cancellation, you should return the goods within 14 days.
2. Returns
Returned items should be sent back in a suitable condition, preferably in their original packaging where reasonably possible.
Customers are responsible for taking reasonable care of items while they are in their possession. If an item has been used or handled beyond what is reasonably necessary to inspect it, we may take account of any reduction in value where permitted by law.
For change-of-mind returns, return postage may be the customer’s responsibility where this was clearly communicated before purchase.
We will provide the appropriate return instructions and return address when you contact us. Please do not send products to an address without first contacting us.
3. Refunds
Once we receive the returned goods, or appropriate evidence that they have been returned where applicable, we will process an eligible refund without undue delay and within the applicable legal timeframe.
Refunds will normally be made using the original payment method.
Where a customer exercises their statutory cancellation right, we will refund the standard delivery charge paid for the original order. Any additional cost for an upgraded delivery service is not normally refundable.
4. Faulty, Damaged or Incorrect Items
If your item arrives faulty, damaged, or different from what you ordered, please contact us as soon as possible at info@allstateshub.com.
Please provide your order number and, where appropriate, photographs or other information showing the problem.
We will assess the issue and provide an appropriate remedy in accordance with applicable UK consumer law. Depending on the circumstances, this may include repair, replacement, refund, or another appropriate remedy.
Nothing in this policy limits your statutory consumer rights.
5. Non-Returnable Items
Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies, including certain personalised goods, perishable goods, or sealed goods that are not suitable for return for health or hygiene reasons once unsealed.
Where an exception applies, this will be explained on the relevant product page or before purchase where required.
6. Exchanges
We do not guarantee exchanges for change-of-mind purchases. Where appropriate, customers may return the original item and place a new order.
For faulty or incorrect items, please contact us before placing a new order so that we can determine the appropriate solution.
7. Contact Us
For return, cancellation or refund requests, contact:
All State Hub Limited
Email: info@allstateshub.com
Please include your order number and a description of your request so that we can assist you as quickly as possible.
This policy does not affect any statutory rights you have under applicable UK consumer law.